Stop letting real security incidents hide inside everyday IT tickets.
TriageX analyzes support tickets, detects likely security risk, recommends routing, and gives analysts a clean workflow for final decisions, notes, and accountable resolution.
“User clicked password reset email, lost access, and received MFA prompts they did not initiate.”
Let analysts overrule AI when needed and capture the final operational decision.
Preserve who changed risk, route, or status, and when it happened.
Catch risk hiding in normal tickets
Spot compromise indicators like suspicious MFA prompts, mailbox forwarding, unfamiliar login activity, and risky attachments before they disappear into the queue.
Route faster with better judgment
Recommend Helpdesk, Security, or Escalate based on actual risk signals in the ticket, not just user-selected categories or brittle routing rules.
Keep every final decision accountable
Track analyst overrides, status changes, notes, and audit history so teams can explain what happened and why.
A cleaner path from intake to escalation.
TriageX helps support and security teams separate routine IT noise from issues that may actually indicate risk, then gives analysts a workflow they can trust.
Paste a ticket or load demo data to simulate a live queue.
Score risk, suggest route, and explain why the issue matters.
Record analyst decisions, notes, status changes, and audit history.
Built for credibility, not just classification.
TriageX is designed to help teams trust the workflow, not just the model output.
Ready to see how TriageX handles real ticket risk?
Open the protected dashboard, test the high-risk view, and walk through a full ticket from AI recommendation to final analyst decision.